Who does this Notice apply to?

This Notice applies to any prospective, current or former customer of Sunshine Nursery Torphins Limited and products, websites, apps and social media.

Who controls your personal data?

Sunshine Nursery Torphins Limited, 4 Beltie Road, Torphins, AB31 4JT.
For any questions, please contact by email at info@sunshinenurseryandasc.co.uk or by post at the address above.

>What legal basis do we rely on to process your personal data?

Sunshine Nursery Torphins Limited relies on the following legal basis for processing your personal data.

• Performance under a Contract:

  For prospective, current and former customers, most of the personal data we process is necessary for us to perform our obligations under a contract we have with you.

• Legal Obligations:

  For prospective, current and former customers, there are many laws that require us to process your personal data. Examples include law and regulations for childcare, safeguarding, health and safety, tax and government funding.

• Legitimate Interest:

  For prospective, current and former customers, we have a legitimate interest in processing some of your personal data. We will only process your personal data if our legitimate interests do not materially impact your fundamental rights, freedoms and interests. Some examples include:
• Use of your email address to send you a newsletter, or information about your services or new/enhanced service updates. You have the right to stop receiving these communications at any time.

When do we collect your personal data?

There are a variety of contexts under which we will collect your personal data.

When you visit our websites or use our apps and social media, we will collect your personal data when:

• You provide information to us, for example when you contact us for information or customer service; create an account or update your account information; register for our services; or make a payment for our services.

When you call Sunshine Nursery Torphins Limited, we will collect your personal data when:

• You provide information to us, for example when you contact us for information or customer service; book a visit; create an account or update your account information; register for our services; or make a payment for our services.

When you receive services from us, we will collect your personal data when

• You provide information to us, for example when you contact us for information or customer service; book a visit; register for our services; make a payment for our services; and complete and submit forms.
• We complete forms and other documentation required for you to receive the services.

What personal data do we collect and process?

If you are a prospective customer, we will process the following categories of personal data about you:

• All personal data that you provide to us so that we may process your request for information.
• Sensitive personal data which could include health-related information relevant to determine suitability of the service.
• If you are a current or former customer, we will process the following categories of personal data about you:
• All personal data that you provide to us while you are receiving our services.
• Information obtained through electronic means such as personalised registration user name and passwords.
• Care and service records that could include, for example, notes from meetings/calls; observations and assessments of you or your dependant’s activities while we provide services to them (including illnesses, sleep, nappy changes, meals, medication, learning, interactions with others, and accidents); review and feedback on your or your dependant’s education/school applications; photographs to share with you and for identification purposes or learning records; and utilisation reports (including dates of service, user of service and reasons for service).
• If you receive government funding, we receive personal data from the government on your eligibility for the funding and other reporting identifiers.
• Government agencies may provide us with personal data to support their regulatory obligations or investigations.
• Other personal data provided to us by third parties in order to meet our legal obligations.
• Personal data about you and / or your dependant as necessary to respond to and defend legal claims or to pursue legal claims.
• Sensitive personal data about you and / or your dependant which could include:
• Health-related and religious information necessary to provide the childcare such as allergies, dietary requirements, medicines, health conditions, sickness; and/or

Why do we collect personal data?

We limit the collection of personal data to what’s necessary. Below we have highlighted the main reasons for collecting your personal data:

• Respond adequately to your requests for services or information.
• Provide services to you and/or your dependants, including providing a safe and healthy care environment; administering first aid and other medical care as necessary; and supporting with education, training, curriculum, communication, administration, and record-keeping.
• Provide resource material/information regarding our services and areas of interest to you, such as parenting, childcare, education, wellbeing.
• Comply with laws, and government regulations/standards.
• Facilitate and process payments for the services.
• Fulfil tax, reporting, and other financial requirements and obligations.
• Prevent or detect unlawful acts.

We don’t sell your personal data to any third parties.

Where do we process and store your personal data?

Electronic Information:

• Electronic storage data systems at Sunshine Nursery Torphins Limited.

Hardcopy Information

• The hardcopy of personal information we collect remains at Sunshine Nursery Torphins Limited.

Who do we share your personal data with?

We consider your personal data confidential and do not share it with anyone else except as described in this Notice. There are limited circumstances that require us to disclose your personal data to others in order to deliver our services and meet our contractual or legal obligations or legitimate business interests.

Examples include:

• Comply with Legal Requirements: We share personal data if required by law/regulations or as we reasonably determine to be necessary and as permitted by law to protect our rights or the rights of others, to prevent harm or damage to persons or property, to fight fraud, or to enforce our website terms of use or other contractual rights of use.

How long do we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected and as required under law. At the end of that retention period, your data will either be deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

What rights do you have over your personal data?

You have the right to request:

• Access to the personal data we hold about you, free of charge.
• The rectification of your personal data to ensure that it’s up-to-date, accurate and complete.
• We cease processing your personal data when this was previously undertaken on the basis of your consent and you’ve now withdrawn that consent.

To request copies of your personal data, please emailinfo@sunshinenurseryandasc.co.uk

To ask for your information to be amended, please update your online account or call Sunshine Nursery Torphins Limited 01339882929.

In circumstances where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data that doesn’t infringe your rights and freedoms. You have the right to challenge our decision to the Supervisory Authority or seek legal redress through the courts.

If you feel that your personal data hasn’t been handled correctly, or you are unhappy with our response to any requests you have made regarding the use of your personal data, you have the right to lodge a complaint with the relevant Supervisory Authority.

UK Supervisory Authority: Information Commissioner’s Office atwww.ico.org.uk/concerns(opens in a new window; please note we can't be responsible for the content of external websites.)

How do we protect your personal data?

We utilise appropriate technical, organisational, and physical safeguards to protect your personal data we process in both physical and electronic formats.

However, please note that no computer system or information can ever be fully resilient against every possible hazard or risk. We do maintain appropriate levels of security in accordance with data protection, privacy and security laws and regulations and keep these under review.

You also play a valuable part in protecting the security of your personal data. You should never share with anyone your password to access any accounts that you created or which are created for you by Sunshine Nursery Torphins Limited.

When using a browser to access your account, after you have finished you should log out and exit your browser to prevent unauthorised users from returning to your account. If you believe that someone has improperly used your account or provided information about you that you didn’t authorise, please contact us immediately at info@sunshinenurseryandasc.co.uk.

Will this Notice change?

This Notice is subject to change in order to remain compliant with data protection and privacy laws. We will post revisions to this Notice on our websites. Please check back periodically, especially before you provide any personal information. This Notice was last updated in October 2020.

Any Questions?

We hope this Notice has been helpful in setting out the way we process your personal data and how we do this in a transparent and accountable manner.

If you have any questions that haven’t been covered by this Notice, please contact Sunshine Nursery Torphins Limited at:

Email:info@sunshinenurseryandasc.co.uk ; or

Post: Sunshine Nursery Torphins Limited, 4 Beltie Road, Torphins, AB31 4JT